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Terms of Service

Last updated: August 5, 2026

1. Acceptance

These Terms of Service (“Terms”) govern your access to and use of Nitro Concierge, including the marketing site, waitlist, demo desk, and client portal (the “Service”). The Service is provided by Nitro Tech Media (“we”, “us”, or “our”).

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The service

Nitro Concierge is hospitality desk software that helps staff turn guest chat inquiries into professional quotations, manage leads, and use related features such as catalogs, reports, and assistant tools. Features may vary by property, plan, or early-access stage.

Parts of the Service may be offered as private beta or early access. Beta features may change, be interrupted, or be withdrawn without notice.

3. Accounts and access

Client portal and demo accounts are created by Nitro Tech Media or by an authorized property owner. There is no public self-registration. You must keep your login credentials confidential and are responsible for activity under your account.

Some demo environments may require a site-access password. We may suspend or revoke access if we reasonably believe these Terms have been violated or if a property account is inactive or suspended.

4. Acceptable use

You agree not to:

  • Access the Service without authorization, or attempt to disrupt, scrape, or reverse engineer it.
  • Share login credentials or site-access passwords with unauthorized persons.
  • Upload or process unlawful, harmful, or infringing content.
  • Use the Service to process personal data without a lawful basis or required notices.
  • Abuse AI or automation features in ways that harm guests, properties, or the Service.

5. Customer content and guest data

Hotels, resorts, and other customers remain responsible for guest personal data they enter into the Service, for obtaining any consents required under applicable law, and for the accuracy of quotations and messages they send. Guests who use a public quotation form share their information with the property that owns that form.

You grant us a limited license to host, process, and display customer content as needed to provide the Service.

6. Intellectual property

The Nitro Concierge software, branding, documentation, and related materials are owned by Nitro Tech Media or its licensors. Customer catalog content, logos, and brand assets remain owned by the customer. These Terms do not transfer ownership of either party’s intellectual property.

7. Disclaimers and liability

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that quotations generated through the Service will meet every commercial or legal requirement of your property.

To the fullest extent permitted by law, Nitro Tech Media’s total liability arising out of or related to the Service is limited to the fees you paid us for the Service in the three (3) months before the claim (or zero if you use a free or beta offering without paid fees). We are not liable for indirect, incidental, special, consequential, or lost-profit damages.

You agree to indemnify and hold Nitro Tech Media harmless from claims arising from your misuse of the Service, your guest data practices, or quotations and communications you send.

8. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Disputes shall be resolved in the courts of competent jurisdiction in the Philippines, unless applicable law requires otherwise.

9. Changes

We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Service after an update means you accept the revised Terms.

10. Contact

Questions about these Terms: nitrotechmedia.com.